ACCIDENT & REPAIR
Servicing and Maintenance
Our dedicated Lexus Accident Care team is available 24/7 to connect you with a convenient Lexus Authorised Repairer. We can arrange recovery and delivery if needed—just call our experts and let us take care of the rest.
Lexus Accident Care Service Benefits
WHAT TO DO IF YOU ARE IN AN ACCIDENT
KEEP SAFE
If anyone is injured or the road is blocked, dial 999 immediately. Ensure that everyone is safe, if possible and safe to do so, switch your hazard lights on, and set up your car’s warning triangles (where available) to alert other road users of the accident.
EXCHANGE DETAILS
However small the incident may be, you need to ensure you swap full details with all relevant parties. If anyone is injured, if the road is blocked, or if someone will not provide insurance details, you must report this to the police.
RECORD WHAT HAPPENED
Always make sure you record as much information as possible about the accident (for example, you could take photos).
CONTACT US ON 0333 103 8735
Once you have completed the above, call our Lexus Accident Care team who will support you throughout the entire claim journey until you are reunited with your Lexus.
LEXUS BODY REPAIR
In the event of an accident, the Lexus Authorised Bodyshop Network will use Lexus Genuine Parts, accredited technicians and approved paint to get your Lexus back to a pre-collision condition.
MINOR DAMAGE REPAIR
Our Lexus Vehicle Sales Network offers Small & Medium Area Repair Technology (SMART), providing a precise and efficient solution for minor scuffs, dents and scratches. By repairing only the affected area, SMART repairs help preserve your vehicle’s original finish, while keeping costs and downtime to a minimum—often completed within one day.
FAQS
Who can use Lexus Accident Care ?
Lexus Accident Care is available to all UK retail customers, regardless of how or when the vehicle was purchased.
Unfortunately, this service is not offered to fleet customers, as fleet providers typically manage accident support through their own dedicated processes.
What support does Lexus Accident Care offer after an accident ?
Our dedicated team is available 24/7, 365 days a year to assist you. If needed, they will arrange for your Lexus to be recovered immediately to a place of safety.
How do I contact Lexus Accident Care in the UK ?
For breakdowns or accidents, call
Do I need to pay for this service ?
This service is provided to all Lexus Customers at no charge, and there are no hidden fees. Our role is to efficiently advise you through the entire claim process. In cases where the accident is not your fault, we recover all expenses from the insurance company of the responsible party. Likewise, even if the accident is determined to be your fault there are no additional charges. If you have comprehensive insurance coverage, your only expenses may include any uninsured costs, such as the policy excess.
When should I contact Lexus Accident Care ?
You should contact us immediately after being involved in a vehicle accident, regardless of whether it's your fault or not. Early involvement can help streamline the process and ensure a faster resolution.
How does Lexus Accident Care work ?
We are here to help and support you following an accident; our motor claims specialists will arrange immediate recovery of your car to a place of safety, explain the claims process, discuss the available options if you’re are considered at fault or not at fault, and, if you need mobility, support you to arrange this.
What should I do at the scene of an accident before contacting Lexus Accident Care ?
Prioritise safety. Ensure that everyone involved in the accident is safe, and if anyone is injured, call for medical assistance immediately. Exchange information with other parties involved, take photos of the accident scene, and notify the police if necessary. If you have the Lexus Link+ App and your vehicle is compatible with Accident Assistant you can log this information under that section. Afterward, contact Lexus Accident Care for guidance.
Can Lexus Accident Care help me with any accident ?
Yes, we provide support for all types of accidents whether it’s a vehicle collision or a minor incident. With Lexus Accident Care, we ensure a hassle-free process to handle your repairs seamlessly.
Why do we offer this service ?
We know accidents can be stressful and often frightening, Lexus Accident Care exists to support you from the moment an accident occurs to when you are safely reunited with your Lexus following a repair. We are committed to ensuring that your Lexus is repaired to its pre-accident condition. Our Lexus trained and accredited technicians use only genuine parts and approved repair methods to fully restore your Lexus, ensuring the safety and integrity of your car are maintained.
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